Knowledge Base/Troubleshooting FAQ & Other

Connecting to the Internet

Boxee Help
posted this on November 08, 2010 12:34 AM

Configure Boxee Network Connection

After the Boxee Box powers up, you will see a gray "Loading" screen, followed by a Welcome screen:

In just a minute you'll be able to play thousands of movies, shows and clips from the Internet. First Boxee needs to get online.

Click on "Start" (by using the Select/OK button on the remote).

If you have connected the Boxee Box to your network with an Ethernet cable, Boxee will try to automatically configure itself for your network. If it's unable to do so, you will be presented with the following options:

  • Try again
  • Switch to wireless
  • Adjust network settings

Selecting "Try again" will allow Boxee to try to automatically configure itself again.

Selecting "Switch to wireless" will allow you to configure a wireless connection for the Boxee Box (see below).

Selecting "Adjust network settings" will allow you to manually set up the network settings for Boxee.

When choosing to manually set up the network connection for the Boxee Box, you will need to enter:

  1. the IP address you want for the Boxee Box (choose one that's appropriate for your LAN)
  2. the netmask (255.255.255.0 works for most configurations)
  3. the default gateway (or IP address of your router)
  4. the IP address of a DNS server (check with your ISP or choose a public DNS service)

Netwrok_-_Connect_-_Manual_Settings.png

And finally, choosing to set up Boxee with a wireless connection, you will be able to select a wireless network or manually enter a wireless SID:

FTU - Choose Wireless.png

If your network requires a password, you will be prompted to enter one. You may select "Show password" to have the characters you enter from the Boxee remote show up in the password field (not shown below).

network_-_Connect_-_Enter_Password.png

Select "Confirm". It may take several minutes for Boxee to complete the network so be patient.

If Boxee wasn't able to connect to your network the first time, try again, or if you can connect with an Ethernet cable, you can also switch to that.

Once the Boxee Box is connected to the Internet and you have completed the automatic update (see next step), you may switch to either wireless or Ethernet as you like and if you need to, manually set up your network settings via Settings > Network > Network.

Once Boxee connects to your network it will automatically check for the latest available version of the Boxee software, if it's a first time use of the Boxee it will automatically download the latest version.

Note:  Boxee only support one DNS server.

 

Comments

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Nicholas Molnar
Boxee

I haven't been having much luck getting my Boxee to configure itself correctly. Only likes my neighbours wifi. Even tried directly connecting to my cable modem, but no dice. Put in my IP address, netmask, etc. but it still shows me as offline.

November 13, 2010 05:29 PM
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Howard Rothstein
Boxee

I may have a bad box. My box shows my WiFi signal as being very weak despite it being not more than 30 feet away and on the level as my router. It says it's able to connect to WiFi network but not the Internet. 

November 13, 2010 05:34 PM
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Rennie Stobbs
Boxee

I have tried for 4 hours to get the box to connect,it to tells me that it was connected to my network but couldn't connect to the internet. So much for the ease of connection

November 14, 2010 07:49 AM
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Brad Westergard
Boxee

Same issues as everyone else.  My neighbors signal is excellent.  It wont pick up a signal from my D-Link N router.  Frustrating!

November 15, 2010 09:30 PM
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Rennie Stobbs
Boxee

My solution was to change my Modem/WiFi Router. After the change the difference was like night & day. Because of security I connected manually and everything is working really well. The speed of connection is amazing, Touch wood, I will be happy with the solution

November 16, 2010 09:47 PM
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Paul Goodsell
Boxee

I had the connected to network, unable to connect to internet issue.  Had to change router to use WPA protocol for authentication.

November 16, 2010 10:27 PM
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Greg Patterson
Boxee

I'm also experiencing the same thing with my wireless and Boxee... my local wireless shows hardly any signal strength and the connection is spotty, yet my neighbors wireless shows full strength. I've also had to reboot my router/AP every day for some reason since adding Boxee to my network.

November 18, 2010 04:47 PM
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Howard Rothstein
Boxee

I'm disappointed no one from Boxee has commented on this thread. I'm also disappointment that they have outsourced the support calls overseas. 

I'll look froward to revisiting this when it's a more a mature product.

November 18, 2010 04:56 PM
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brian atkins
Boxee

what a joke! why release this product with connection issues! i mean that is the major reason to purchase is wifi.......what a joke! and i already cancelled cable! fuuuuuuuuuuuuudge, have to return my 4 preorder boxxee crap box! lol

November 18, 2010 08:21 PM
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Jens A Czaplo
Boxee

My Boxxe connected to my WLAN out of the box without problems. I upgraded to the Boxee firmware to the latest - can't connect to WLAN. Same box, same WLAN! What a bullshit!

November 27, 2010 05:23 AM
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Gerhard Lehmann
Boxee

Same here. After the firmware upgrade there is no connection to the wireless network. I hope there will be a bugfix very very soon.

November 29, 2010 03:59 PM
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Jens A Czaplo
Boxee

My FritzBox router was set to WPA+WPA2. I changed to WPA2 only and the Boxee connected.

November 29, 2010 04:38 PM
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Jens A Czaplo
Boxee

... by the way: this is an very very old problem with all D-link routers.

November 29, 2010 04:40 PM
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Guy trudel
Boxee

I plug it in ,connected the hdmi cable, push a few buttons and it connected to my wireless with no problem at all. Guest i got lucky.

November 30, 2010 08:30 PM
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Aldo D'Urbano
Boxee

After firmware upgrade the WLAN connection is lost.

Router: DrayTek 2600VG, WPA-PSK or w/o encryption. 

W/o a solution within the next ten days, i'll send it back to Amazon.

In this case I might replace it with a Popcorn-hour A200.

December 01, 2010 11:53 AM
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Sean Glendinning
Boxee

just bought it today and it's probably going back tomorrow.  fails to connect to my network.  after it fails, no networks are visible without a restart (and there are 15 or so in the area that show up initially)

December 03, 2010 04:17 AM
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Aldo D'Urbano
Boxee

Hi  Sean, I will decide next week about returning it. For sure I want to get this fixed before Xmas holidays ;)

December 03, 2010 06:19 AM
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Kegan H
Boxee
After latest firmware update my wireless is not connecting any more. Indexing also never completes on Ethernet either. Sending it back next week.
December 03, 2010 02:14 PM
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lex banning
Boxee

ad first set-up wifi works. after the upgrading firmware wifi connection is not possible any more. What is this. Boxee is useless now. Please fix this fast!!!!

December 03, 2010 02:22 PM
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Sandra Fernandez
Boxee

My Box was working fine until the latest firmware update.

It sees my wifi but rejects my password.

Frustrating.

I have an open support ticket and no support.

December 03, 2010 10:10 PM
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Michael Dupuis
Boxee

I have tried  everything possible with this boxee. It advertises that you can hook up to Netflix but you can't. I am in the USA so it isn't a Canada issue. This boxxe is a pos.

December 04, 2010 01:40 AM
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Paul McIntosh
Boxee

How do you get an internet connection???? Crazy and awful experience

December 05, 2010 05:36 AM
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Aldo D'Urbano
Boxee

Paul, you might want trying via ethernet. However, w/o an update, addressing the issue, the box is quite useless in the living room, as LAN availability isn't likely there (:

December 05, 2010 09:37 AM
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Sean Glendinning
Boxee

after returning a box and talking to tech support (who was useless), I debugged a problem myself.  Boxee seems to have problems with certain passwords.  I was using WPA2 AES and I thought that might have been the problem, but once I removed the "&" I had in my password Boxee stopped crashing every time I tried to connect to my network.  Make your password very basic (alphanumeric only) and that might help some of you.

December 05, 2010 03:51 PM
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Aldo D'Urbano
Boxee

Sean, thanks for your comment. I have a ":" in my password. However, now it's too late. The box is on the way. It might help others.

December 06, 2010 02:50 AM
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Martin Christensen
Boxee

Just upgraded my firmware as well, and now I have full signal on my wireless, but I cant connect any more ?? Lan works fine.
After typing in my WPA2 network key, it tries to connect but without sucess. Tried to install manually, but still not working.
My wireless router is an "Netopia"
My ADSL provider do not allow to change to WEP or other.

December 11, 2010 06:29 PM
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Howard Rothstein
Boxee

D-Link, as a business owner and consumer, I wanted to say "shame on you" for the way you've handled this. To let all these consumers talk about their problems without any comment from you whatsoever is, in my opinion, just unconscionable. 

December 11, 2010 06:39 PM
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dylansouza
Boxee

Feels good to know that I'm not the only one experiencing problems connecting to the internet wirelessly or connection to my local computer on the network. I've only had this thing for 12 hours (bday present) and I already want to return it. Getting error messages on video playback is just aggravating matters. I have a 30+ character pwd so that might have something to do with the problems because I see someone had trouble with special characters in their pwd above. Boxee sees my Wifi but doesnt like my pwd. See's my laptop on the local network but wont accept that login either. Boxee no good. Boxee not very smart. Boxee go back to Best Buy soon.

December 13, 2010 11:46 PM
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marcel hass
Boxee

Anyone having issues with internet connection please update to the latest version manually using this thread http://support.boxee.tv/entries/328816-how-do-i-manually-upgrade-th... and if you are still having issues please contact me directly at marcel@boxee.tv

December 16, 2010 04:00 AM
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Mary Kerrigan
Boxee

Thanks, Marcel...  I just got my Boxee last night and after reading all these comments I got a little scared.  So the first thing I did was download the latest software using your link and everything went perfectly - after I made a few adjustments.

My network was using MAC address filtering.  I tried entering the MAC address on the bottom of the Boxee box, and this did not work.  So I switched to WEP encryption and it worked fine.  Then, in Settings, I discovered that the MAC address on the bottom of the box is the Ethernet address, not the WiFi address.  I suspect that some of the people here may have used the wrong address when trying to configure.  I must say I am pleased so far. 

December 16, 2010 09:50 PM
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Thomas Maier
Boxee

Boxee Support is a shame !!!

What is this guy Zach Klein doing? Has he even seen a box ever? Had big problems to set wifi password, like 99% of the other buyers, wich are abused as betatesters!
Notice, for all having the wifi problem after downloading newest soft.
You have to set your wifi Security only to WPA2, not to WPA-WPA2 !! For some reason boxeebox doesnt like the alternative. Have a FritzBox 7390. Also if you use Channel 12 or 13 on 2,4GHz the Box doesn`t even find the Network.
After the change to WPA2 only, got the box connected. I changed back to WPA-WPA2 and it still works,until you don`t shut down! Ihave some working stuff wich can`t do WPA2. Testing more and we will see if Iwill send it back.
Sorry about my english, but I´m f...... German.

December 18, 2010 09:32 AM
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Tim Cuccaro
Boxee

"My Boxxe connected to my WLAN out of the box without problems. I upgraded to the Boxee firmware to the latest - can't connect to WLAN. Same box, same WLAN! What a bullshit!"

I couldn't agree more. This is my second BB. Returned the first one for that exact reason. Now, the second BB, was going smooth, until I was trying to (silly me) correct cover art, it froze, I rebooted......NO WIRELESS NOW!!! POS!!! Patch this crap please, or it's going back! I should've stuck with the clunky WDTV....at least it worked.

 

Tim

December 23, 2010 09:02 AM
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marcel hass
Boxee

We are aware of issues when upgrading to the latest update 1.0.2.16619 and you loose your wireless connection..we hope to release a new update very soon to solve these issues..

Please try the following:

1. Make sure you are using channel 1-11

2. Use either WPA or WPA2 and not mixed mode

3. Make sure their is no ' in your SSID name (Wireless Network Name) such as Marcel's Wireless network

4. If you are still having issues please contact me directly at marcel@boxee.tv

December 23, 2010 09:38 AM
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Aldo D'Urbano
Boxee

After checking the A-200 I was not really enthusiastic about the product. Wireless is not included, is optional for a similar price. Also the box has several own probs. Upon reading about interim remedies to the wireless connection issue I decided repurchasing the box (a used one). At least the boxee sw was quite useful on the ATV. Well, the wireless connection is now working. Additionally to marcel's hints, one must also keep in mind using DHCP. Fixed address will also put the box offline :( Th remote app on the iPhone is OK. I Miss the possibility hearing internet radio w/o a TV-set, like ATV can :; Hope the boxee sw will make progress in the near future :) 

December 26, 2010 01:02 PM
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Rudy Soetewey
Boxee

This must be joke. Mac and airportnetwork. Boxee sees my network, no connection to the internet. Classic problem, so it seems. A Lot of people complaining!

Upgraded the firmware, as was recommended. No nothing at all anymore, not via ethernet, not wireless. Dead box, stating that it can't connect. (And I tried EVERYTHING that was suggested)

All I can say is: IF you are thinking about buying one, and are reading this first (as I should have done!) don't! Stay away from it. (And I was going to write 'until they fixed it', but that probably will take another decenium or two. Not worth to wait.) The only thing that worked fine was the way they collected my money. 

December 27, 2010 07:19 AM
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Aldo D'Urbano
Boxee

Rudy, well my report isn't a joke. Here my setup:
1. Router DrayTek Vigor2710n: 802.11g+n; WPA only (WPA2 not supported by a connected internet radio).
2. SSID alpha, no special characters nor numbers.
3. WIFI Password alphanumeric, no special characters.
4. WIFI channel: 3.
4. DHCP (fixed ip address doesn't work).
For sure the firmware of the box urgently needs an update and also some additional features. However I like boxee, though it still lacks some nice features seen on ATV ;)

December 27, 2010 08:03 AM
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Mark Sherard
Boxee

Wow.  I am so glad I spent a couple hundred bucks on this piece of crap.  Can't wait to return it.  I have the same problems that everyone already documented - running wireless, found my network but can't connect to the internet.  I also tried doing an upgrade to the newest version of firmware and boxee can't even see my thumb drive.  I did a factory reset at least 3 times and was able to get connected to the internet for about 2 hours.

So far, this has been a waste of money and I would recommend that you not purchase it.

December 27, 2010 05:05 PM
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Damon Gardner
Boxee

First off let me just say, the Boxee Box concept is great. However, the Boxee Box is a peace of shit. I got my box today and I have yet to figure out how this peace of shit works wirelessly. The only way it works, is if I have it directly attached to my desk top. The whole purpose of me buying the box in the first place, was so that I can stream wirelessly from the internet. And don't even get me started on the customer service. D-Links call center must be based in India because the people who answer the phone, have a heavy accent and you can barely understand these mother f%$&^%. I will be sending this box back first thing tomorrow morning.

December 27, 2010 09:51 PM
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Aldo D'Urbano
Boxee

I'm surprised about the "discussion" on this board. Obviously several users are disappointed, but that's it. The readiness to solve the problem, or cope with it for a while doesn't exist.
Not really useful if the scope of this board should be to exchange experience.
For my part I can say, the box does the job. Of course with the shortcomings described, which only are to be taken in account on setup time. They do not compromise any function afterwards.
In my opinion this board should invite everybody trying to contribute instead of pure complaining. This way Boxee (sw), which is the reason why we purchased the box in the first place, might get the appropriate hardware/firmware ;)

December 28, 2010 06:37 AM
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Mark Livingston
Boxee

Thanks Mary Kerrigan for the tip on MAC address filtering. I had the same issue.

January 09, 2011 06:02 PM
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Magnus Franklin
Boxee

I got the same issues as many others here: "connected to my network but couldn't connect to the internet".

After installing the latest software as suggested by Marcel on December 16 it worked fine. Now I could see my Wireless network and it accepted the pw. I have a D-Link router and WPA2.

Good luck guys.

March 09, 2011 03:32 PM
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Andy Nakashima
Boxee

Just like all of the others having difficulty, I spent much time troubleshooting the wireless connection, I gave up and connected it directly with the Ethernet cable. This worked and allowed me to access the set-up menu.
I would expect a unit like this would auto connect using most basic wireless settings. Why is this so difficult!

What are the settings that are supposed to work?

March 10, 2011 02:01 AM
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Aldo D'Urbano
Boxee

With Boxee Version 1.0.4.17443 Security Mixed WPA+WPA2/PSK is working again :)
Setting up an automatic wireless connection should work.

Your router must have a DHCP server running.
Wireless Access Control should be disabled at first. You might want enabling
it after collecting all MAC addresses of your wireless connections to be inserted in the
router list.
Hide SSID also disabled at first.
SSID name to include alphanumerics only. 


Boxee Settings -> Network
Network interface -> Wireless
Configure -> Automatically
Wireless network name -> <your SSID>
Save and apply network changes <must be checked before leaving Network Settings>

March 10, 2011 10:20 AM
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Andy Nakashima
Boxee

I must be missing something. I have all the settings mentioned. It still does not connect. What about WPA2, is it set to AES, TKIP, AUTO? I have a D-Link WBR-2310 router is this compatible? What about 802.11g Only Mode, do I select that? It also has a Super G turbo mode, do I select that? It has an auto channel scan mode do I select that or have it locked on a channel? Or do I get another compatible known model of Router? Where is the list of compatible routers? Any ideas?

Thanks for your help and feedback.

March 12, 2011 02:58 PM
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Aldo D'Urbano
Boxee

WPA2 is based on AES; TKIP require a server for the password.
I use WPA2/PSK. In case your router does not list it, select AUTO. Try a password including
alphanumerics only for start. This was an issue with the old BB version. Not sure if this got
fixed with the actual version. 

I do not know the router, but it should work.

I use g+n to connect the different devices. BoxeeBox works with n.

Super G turbo mode: I suggest disabling it for start. I don't have it :)

Channel fixed to 3. This one is not used in my neighborhood :;

Basically any router should do.

March 12, 2011 05:01 PM
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Andy Nakashima
Boxee

Thanks, I've got it working now. You clued me in that my router is outdated. It can only do Wireless G and not N. I went out and got a D-Link DIR-815 router ($90) and it worked right away. It was backward compatible with my other equipment so all is good now.

As you said I have   it set to WPA/WPA2-PSK, The SSID is alphanumeric. Everything works including streaming from my PC. I can even FFDW and RWD videos without too much lag. So far Boxee looks to work excellently.

One thing though, it seems to be connecting to the Wireless G SSID and not N. Are you sure it works with N (5GHz)? When it scans the wireless networks it does not see the N SSID.

March 13, 2011 12:59 PM
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Aldo D'Urbano
Boxee

Glad reading now wireless is working :)
The BB works also with 11g. Perhaps there is a hidden setup with the other router compromising
the connection. You might want experimenting a bit further.
11n can work on 5GHz and 2.4GHz. My router is working on 2.4GHz. Don't know if the higher
band is licensed in Europe.
-- Aldo

March 13, 2011 02:18 PM
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Azeez Okunlola
Boxee

I received my Boxee since Tuesday and I am having a heck of a time connection to the internet. The manual doesn't help with internet connection all. I have a trendnet Router TEW-432BRP (54Mbps 802.11g) and Adapter TEW-424UB. Now can find my SSID and I can type in my password but I always get message: Wireless is detected but Boxee cannot connect to the internet. Try again.

 The Router is currently set to WEP. Channel 11. 

Does anybody have some insights about this problem?

I think I am confused with the hardware connection. First, can the adapter work with the USB on Boxee?

Is there any kind of chart out for the wireless setup?

 

 

March 25, 2011 09:21 AM
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Aldo D'Urbano
Boxee

Azeez
does your router support WPA? Not sure if BB works with WEP. Anyway you might want
trying w/o encryption for start.
You can find many hints in this thread. Pls specify how you are connecting in respect of
those. Eg: automatic/fixed addressing.
-- Aldo

March 25, 2011 09:42 AM
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Azeez Okunlola
Boxee

Aldo, Thanks for your quick response. I think the router support both WPA and WPA2 or something like that.

I think both the IP and DHCP are both automatic but I am not sure. I cannot see it right now.

You mentioned something about a thread in reply. Is there a link for the thread? Maybe I misunderstood.

Thanks

March 25, 2011 09:50 AM
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Aldo D'Urbano
Boxee

Azeez
the minimum encryption, supported by all connected devices, have to be used: WPA2
includes WPA connections support.
Addressing: for start it might be advisable DHCP/Automatic.
Well, the thread is this one :) Marcel, Sean and others left several important hints.
-- Aldo

March 25, 2011 10:13 AM
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Azeez Okunlola
Boxee

I may also be having hardware setup issues.

I have a question about my hardware setup. Modem, Router, Adapter & Boxee.

Please see the attachment. I know there are lots of experts out there so please let me know the correct setup. Thanks

March 25, 2011 12:20 PM
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Aldo D'Urbano
Boxee

Azeez
your router might be this one: TEW-432BRP. Pls confirm.
There is no need for an USB-wireless-adapter. Your computer might stay connected via
ethernet LAN. Be sure you can connect to the internet with your computer.
The BoxeeBox has already a wireless built-in modem.
Some settings, router:

Addressing: DHCP
Wireless: 11g; WPA-PSK/AES; Channel 3 (or any 1-11); MAC filter off;
SSID <alphabetics only>
Further settings (BB): see my post Mar-10 2011 10:20 am.
BB actual Version should be: 1.0.4.17443.
-- Aldo

March 25, 2011 01:06 PM
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Azeez Okunlola
Boxee

Aldo,

Thank you for the comments.

Yes the router is TEW-432BRP. You know it made alot of sense when you said BoxeeBox has already a wireless built-in modem so there is no need for the adapter. Because Boxee can find my SSID without the adapter. It must be a problem my settings.

I will try and confirm the setting tonight. Please see the attachment for quick follow up.

March 25, 2011 01:37 PM
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Aldo D'Urbano
Boxee

Azeez
your follow-up is right. The computer might use fixed addressing, while the BB
is connected automatically. Once the connection is up you might change to fixed
addressing for the BB also. This way you will be able to browse the box for debugging
purposes easily with http://<bb_address>:8080/.
-- Aldo

March 25, 2011 01:56 PM
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Andy Nakashima
Boxee

Azeez, I noticed that your Router is a wireless 802.11 B/G 54Mbps 2.4 Ghz unit. That is the type I had problems with as well. When I changed my router to a newer 802.11B/G/N+ (300 Mbps/2.4/5 Ghz) unit it worked right away connecting at 65-74+ Mbps speed! using 802.11N+ 2.4 Ghz and I'm not sure if the Boxee Box can connect at the higher frequency of 5 Ghz but it can definitely work at 2.4 Ghz on 802.11N. I'm using WPA/WPA2-PSK and DHCP is enabled. You may have to upgrade to Wireless N. I know that the D-Link DIR-815 router works with really no setup at all. I think you may have to upgrade the router to get trouble-free operation. Good Luck!

March 25, 2011 04:58 PM
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Azeez Okunlola
Boxee

Thanks Andy!

March 25, 2011 05:12 PM
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Andy Nakashima
Boxee

Azeez,

Please note that I checked my statistics on my new router to verify the connection and the Boxee Box has connected at 2.4 Ghz, 802.11N at a speed of 72.2 Mbps. The previous router I had did not have wireless 802.11N and thus did not connect. The best I ever got out of my old router was 54 Mbps at Wireless 802.11G. Maybe Aldo can confirm whether the Boxx Box can connect at wireless G.

March 25, 2011 05:12 PM
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Aldo D'Urbano
Boxee

Andy
hello again !
I checked again with my router, and yes, BB works with 11g only. However the router
is 11n capable. Perhaps the box does not work with "old" routers :0
-- Aldo

March 25, 2011 05:25 PM
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Mario Perathoner
Boxee

I received my Boxee yesterday and tried to install it today - same problems, cannot connect to internet. First, it did not recognize my wlan, only these of the neighbours, althopugh I have a dlink (DIR 855). Talked for a long time to the German support - no solutions. After upgrading (via USB-stick) to the newest firmware, Boxee now recognizes my WLAN, but refuses to connect. I have tried all solutions stated below - no effect.

April 06, 2011 11:51 AM
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Aldo D'Urbano
Boxee

Mario
perhaps you want to specify what exactly you already tried out. Just to propose something:
Wireless must be set to 11n or 11g or both, not 11a !.
Does another device, connect to the net via WLAN with the router?
DHCP enabled ? 
Just a blind guess :)
-- Aldo

April 06, 2011 01:03 PM
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Andy Nakashima
Boxee

Mario:

Your router should work as it is capable of 2.4 GHz, Wireless N, which is what the Boxee Box connects at. The router should also be set to WPA/WPA2-PSK with DHCP is enabled. Maybe try connecting first via CAT6 cable straight to your router just to check/upgrade the firmware and test the network operation. Once you are sure the Boxee is working then try wireless.

When I first got the Boxee, I found it frustrating that I could not get anything to work on it until it connected with the internet. I then direct connected to my router via network CAT5 cable and it immediately downloaded the new firmware release before I got any further. This means if you cannot connect straight out of the box you may be screwed until you can get the new firmware upgrade.

April 07, 2011 12:52 AM
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Mario Perathoner
Boxee

Andy + Aldo: thanks for Your comments. The router is working at 2.4 GHz and on Channel 6 (already tried channel 1 without any effect). I have DHCP turned off (all devices have static IPs), and I do not want to change this. Naturally I had to give Boxee an IP that corresponds to my network. Wlan is set to automatically choose the mode (Mixed 802.11n, 802.11g and 802.11b ). Laptop, mobile phone and my wife's Ipod do connect to the router without any problems.

April 07, 2011 01:34 AM
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Aldo D'Urbano
Boxee

Mario
BB current Version should be  1.0.4.17443. I remember fixed addressing was an issue with an
older revision.
However, you might want to enable Router/DHCP, BB/automatic for start.
I can confirm however, with the above revision, fixed addressing works with my router.
Another check might be, setting the router to 11g only.
-- Aldo

April 07, 2011 07:16 AM
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Jaap de Vries
Boxee

I picked my wireless network from the list, filled in the password, "wait a minute" and got a message that no wireless network could be found, try again, wait a minute etc. Someone suggested it was the wap2 encryption. Can anybody help?

September 22, 2011 03:49 AM
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Jens A Czaplo
Boxee

Once again for anybody, who only reads the last entry: Your Internetrouter should not use WPA/WPA2 mixed. Either switch to WPA or to WPA2.

September 27, 2011 12:28 PM
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Robert Clopp
Boxee

If you have set up wireless MAC filtering on your router, be sure you are NOT using the MAC address printed on the sticker attached to the bottom of the Boxxee Box.  Go to the main menu | System | information -- and you will see that there is a different MAC address for the WiFi interface!  This solved my connection problems.

October 08, 2011 06:16 PM
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john murtagh
Boxee

I got my new boxee box yesterday from Amazon excited to check it out connected it all up only to find that it would not get past the second screen which asked me to connect to the network after rebooting the boxee box a number of times i was still unable to connect. After a while i noticed that other wireless networks on my area showed a padlock beside the SSID indicating that the network was secure, however my network which is also secured with WPA did not have this padlock thinking that this could be the problem i skipped trying other security and unsecured my network to test but still could not connect through wireless. After looking on the internet I saw that some people suggested upgrading the boxee through wired connection which I did but still i could not connect to my wireless starting to give up hope of ever connecting over wireless. Also I am having difficulties getting the box to recognise the media which is shared on my laptop it picks up the shared folder but none of the content inside this is when both devices are connected to the router wired. i am not new to setting up networks and I have a strong background in IT. Serious issues with this box which are unacceptable considering the price compared with competing products. 

October 13, 2011 11:49 AM
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Dennis Warner
Boxee

First! I would like a french boxee site (Québec, Canada). I spend 6 hours and more to try to make it work wireless, Only work with cable, not with wireless, is it me, is it Bell, is it Boxee?? !!!! Never be able to!

I though it was friendly use, install, just like Apple product! I'm thinking to trow it away! I'm doing my best to understand english explanation guide. In 2011, to do business your product have to be more use friendly! And when you buy it at FutureShop, they say "we can't explain it here, because it will take too long"! But we do have our technicien that can go to your house for 100$ and +. Is this marketing? Or making money on.....

October 15, 2011 11:53 AM
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